Choosing Unified Communications for Your Business

Choosing Unified Communications for Your Business

What if, instead of being limited to an in-office phone system with its possibly rough connection and dropped calls, you could experience seamless communication via the cloud? This is possible with Voice Over Internet Protocol (VoIP, for short), an Internet-based unified communications solution. Read on to learn more about VoIP’s benefits and considerations, and about looking for a potential provider.   Benefits of Unified Communications   Telephone technology has come a long way since the time calls were transmitted over copper wires. Nowadays, with VoiceOver IP, users can call each other using an Internet-based cloud solution. With this different interface, the provider handles back-end infrastructure and all the customer needs is the internet connection. This technology is flexible and scalable, and can be integrated with your company’s applications to help speed business processes. Lines can be added easily via your company’s internet router to accommodate more remote workers, and they can access your network and its applications. Like with other cloud offerings, VoIP can convert the capital expense of phone sets to a flexible internet-based subscription model.   Preparing Your Network for Unified Communications   No matter your company’s needs, considerations remain when considering cloud-based phone technology. First, is your company’s network strong enough, with sufficient bandwidth,  to support more traffic? Does your network and all connected devices have the most current antivirus and anti-malware definitions? Another question to answer: have you considered what features of a provider’s plan would best align with business goals?   Considerations When Choosing a Provider   Numerous providers exist, and offer internet telephony packages with varying features. Some can furnish you with things...
Is Your Network Prepared for Unified Communications?

Is Your Network Prepared for Unified Communications?

Unified Communications, or UC, is an Internet-based way to bring together your company’s communications–telephony, web conferencing, email and more. With its benefits, it requires a reliable and secure network to keep your employees connected and productive. Read on to learn about Unified Communications and what you need to do to prepare.   The Benefits of Unified Communications   Even before 2020, the use of Unified Communications was growing; since then, it has become even more popular. In a nutshell, Unified Communications is a way of integrating multiple modes of communication–including VoIP telephony, email, web conferencing and more–via the Internet. These new and integrated technologies save time and money by allowing businesses to seamlessly connect and collaborate with colleagues, cohorts and customers with ease. Unified Communications can also help a company gain a competitive advantage, connecting with customers regardless of location. Workers can work anytime, anywhere, with just an Internet connection, communicating and collaborating with each other and customers from work, home or on the road. Integration with CRM can help them obtain information about customers easily, and they’ll never miss a voicemail by routing to email. When UC is supported by software-defined wide area networking (SD-WAN), traffic can move easily because if one carrier goes down, another can pick up the slack without any downtime.   Prepare Your Business and  Network for UC with SD-WAN   Adoption of Unified Communications provides multiple benefits, yet requires planning and consideration. First, you’ll need to examine how it will support your company’s business goals. Second, you’ll need to assess your network’s strength and security; do you have the internal bandwidth it takes...
Unified Communications Can Help You Stay Connected

Unified Communications Can Help You Stay Connected

In our current situation, the ability to work anywhere is even more important. Whether at the office, on the go–or quite commonly these days, at home–unified communications (UC) supports the ability to communicate by voice or email and send information back and forth. Read on to learn more about how this technology can help your business always be available. According to a recent Gartner report, Unified Communications is expected to grow by $167.1 billion over the next five years, an average of 16.8% per year. This technology brings together various modes of communication–phone, text, web conferencing and email, providing a streamlined way to keep businesses connected. Employees working at home can collaborate via web conferencing, send data via email, and communicate with customers by phone. Voice Over IP (VoIP) supports this technology by providing phone connections via the Internet. Companies no longer have to rely solely on analog or private branch exchange (PBX) systems. Chat and email with customers and other employees is made easier. Applications like CRM can be integrated to expedite service, too. The Need for Software-Defined Wide Area Networks (SD-WAN) Unified Communications technology, enabled by the cloud, needs a fast and reliable network. Software-defined wide area networks (SD-WAN) uses multiple carrier service providers to furnish a wide area network with failover; if one part of the network experiences a bottleneck, another can pick up the traffic. Not only does SD-WAN provide a highly available network, but it can also save costs over legacy MPLS with added flexibility and a variety of carriers. Unified Communications can test the limits of your company’s  network.  With SD-WAN, your company’s...
Streamline Customer Service with Unified Communications

Streamline Customer Service with Unified Communications

More than ever, businesses are seeking new communications solutions. Instead of old methods, such as analog phone and private branch exchanges (PBX) and a separate computer network, companies are seeking the benefits of more streamlined, economical solutions. Read on to learn what Unified Communications–and its foundation, VoIP–can do for your business. Unified Communications Provides Greater Efficiency More and more businesses are moving into the future, using an Internet-based communications platform. According to research firm Gartner, adoption of Unified Communications (UC) is expected to grow to $167.1 billion by 2025, with an annual growth rate of 16.8%. The foundational technology, Voice Over Internet Protocol (VoIP), allows businesses to make telephone calls using a broadband Internet connection, sometimes right from the computer and sometimes with an adapter connected to their current equipment. Other modes of communication, such as chat and email, can be done over Internet connection also, eliminating the need for separate phone and computer networks. Other capabilities include going from chat to video conferencing, and integration with CRM. Employees then can be current on customer service, projects and confident of processes moving forward.  Considerations Before UC Adoption With all its benefits, Unified Communications can benefit your organization greatly. Not all solutions are equal, however, and it is wise for a company to evaluate its goals to determine what UC services will work best for them. How will this tool help streamline customer service? Which features are most important to have? How many employees does the business have? This last is a key consideration, for many vendors base their rate on the number of employees using the service per month....
Consider Unified Communications for Your Business

Consider Unified Communications for Your Business

Imagine being able to integrate business class phone systems, collaboration and virtual meetings and your contact call center all within a secure and reliable unified communications suite. This means you can work anywhere, get customer information instantly and route calls efficiently to communicate in real time all over the world. Increasingly, Unified Communications can integrate your office communications and help you help customers. Unified Communications Adoption Continues to Grow According to an article by Grand View Research, the market for Unified Communications is expected to grow to $167.1 billion by 2025, with a growth rate of 16.8% in upcoming years. Unified Communications, provides businesses a tightly integrated solution consisting of VoIP, along with applications such as video, web collaboration, and mobility. Three popular components of Unified Communications are Voice Over IP (VoIP) technology, web conferencing and call center technology. Voice Over IP helps businesses move from a private-branch exchange to a methodology that uses the Internet. Web conferencing allows companies to communicate with customers and employees in other parts of the world. Call center technology can speed communication through integration with CRM, to route the call to the best person to serve the customer. Benefits of Adopting Unified Communications Not only is UC an efficient way to integrate a business’ operations, it can help companies save money and increase revenue. Managers in the office can communicate with employees out in the field, and with voice mail that flows to email, employees in the office can get a quick answer to a question, or more information, with minimal wait time. The speed of processes can improve, helping a business gain...
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