Implementing Your Artificial Intelligence Strategy

Implementing Your Artificial Intelligence Strategy

The explosion in popularity of artificial intelligence (AI) is hard to ignore, as one of the biggest – if not the biggest–technology trends in 2024 and beyond. How will your business use this technology? Read on to learn about developing a strategy to harness AI’s power.   Growth in Popularity of AI    The popularity in and market for artificial intelligence only continues to grow. According to a CompTIA article on AI statistics, the global market is expected to grow to $407 billion by 2027, with a compound annual growth rate of 36.2%. The U.S. market is expected to surpass that, increasing to $594 billion by 2032, growing 19% year over year from 2023 on.    Businesses are at varying states of the adoption/implementation journey. According to the CompTIA report, 22% of firms are “aggressively” implementing artificial intelligence. Another third of firms are implementing AI in a more limited way, and the majority of firms (45%) are still exploring implementation. Even with its popularity, some hesitation exists because of challenges—including the cost of upgrading applications, building out infrastructure, along with the need to fully understand the data that goes into properly training artificial intelligence.    Formulate a Strategy for AI Implementation   As with other popular technology, your business needs to consider its goals and how artificial intelligence can help you reach them. Examples of such goals include automation and refinement of routine tasks; enhancement of the customer experience via personalization; analysis of data; and content creation.   You’ll also need to consider how to mitigate risks associated with artificial intelligence. Start with security to ensure your staff is...
Implementing Your Artificial Intelligence Strategy

Implementing Your Artificial Intelligence Strategy

The explosion in popularity of artificial intelligence (AI) is hard to ignore, as one of the biggest – if not the biggest–technology trends in 2024 and beyond. How will your business use this technology? Read on to learn about developing a strategy to harness AI’s power.   Growth in Popularity of AI    The popularity in and market for artificial intelligence only continues to grow. According to a CompTIA article on AI statistics, the global market is expected to grow to $407 billion by 2027, with a compound annual growth rate of 36.2%. The U.S. market is expected to surpass that, increasing to $594 billion by 2032, growing 19% year over year from 2023 on.    Businesses are at varying states of the adoption/implementation journey. According to the CompTIA report, 22% of firms are “aggressively” implementing artificial intelligence. Another third of firms are implementing AI in a more limited way, and the majority of firms (45%) are still exploring implementation. Even with its popularity, some hesitation exists because of challenges—including the cost of upgrading applications, building out infrastructure, along with the need to fully understand the data that goes into properly training artificial intelligence.    Formulate a Strategy for AI Implementation   As with other popular technology, your business needs to consider its goals and how artificial intelligence can help you reach them. Examples of such goals include automation and refinement of routine tasks; enhancement of the customer experience via personalization; analysis of data; and content creation.   You’ll also need to consider how to mitigate risks associated with artificial intelligence. Start with security to ensure your staff is...
Trends in Cloud Computing

Trends in Cloud Computing

Cloud Computing is a commonly-used term, but the concept has been in the works for decades. In recent decades, cloud has come into its own as a powerful mode of computing used for businesses large, medium and small. Read on to learn about current and future trends in cloud computing.   A Brief History of the Cloud   CompTIA gives a brief history of the development of the cloud in an article about cloud trends. The first vision of the cloud, in the 1960s, was put forth by MIT Professor John McCarthy. Cloud computing would offer computing as a public utility, each subscriber paying only for what they use. In the next ten years, machines were linked to a host machine. Internet protocol had proved itself late in the 1970s, and by the 1980s, many more computers were connected to the Internet. By the 1990s, mobile devices became part of the landscape, and were able to access the Internet remotely. The code that helped Amazon to provide its online marketplace led to developing the model cloud. Cloud continued progressing to the point of “powering business operations in some form for nearly every organization.”    The Present State of Cloud Computing   Cloud computing is currently experiencing widespread demand, and focusing on efficiency. Edge computing, which may have a major role in the future, is currently decreasing latency (the time it takes for data to travel from its point of energy to its destination, and back again). Organizations can expand their capabilities and retain functionality across locations; this could be vital for Unified Communications. The “anything as a service” (XaaS)...
Unified Communications for Business Success

Unified Communications for Business Success

Remote work has existed for decades, but got a big push just a few years ago, with so many away from the office. And some workers are staying remote, part of companies facilitating hybrid work environments. Business telecommunications needs to be up to the task, equipping workers to collaborate and communicate to get things done. Read on to learn more about the benefits of telecommunications technology for a connected workforce.   The Growth of Business Communications   Remote work has happened for years (the term “telecommuting” was coined more than 50 years ago), and tools for connection and collaboration have grown in sophistication. In the past, telephones have operated independently of the Internet, and other tools like email and conferencing have been separate. The market for Unified Communications has grown in the last few years, and is expected to grow to about $50 billion globally by 2025. Little wonder, considering the business benefits it brings.   Benefits of Integrated Telecommunications   Integration of modes of telecommunication like Voice Over IP (VoIP) telephony, customer relations management software, and web conferencing can improve communication and collaboration while saving your company money. With Unified Communications, a package of communication tools in the cloud is available with an internet connection. The cloud service provider handles the infrastructure, freeing businesses from the capital expense of purchase and maintenance of hardware. With more workers having the capacity to work remotely, businesses can cut spending on office space (though depending on its needs, a company may choose a hybrid workplace). Ability to connect with new clients virtually can even help you break into new markets near...
Applications of Artificial Intelligence for Small Business

Applications of Artificial Intelligence for Small Business

We hear so much about Artificial Intelligence (AI) and what it can do, as well as cautions about it. But how can it help your business run more efficiently as well as deliver amazing results in customer service? Read on to learn more about harnessing the power of AI for your small-to-medium-sized business.   A Brief Summary of Artificial Intelligence   Artificial intelligence, or AI, is an enabling technology made possible by machine learning. Machine learning is the process of teaching machines how to react to different data types, based on probabilities. Large language models (LLMs) are trained on huge amounts of data, which makes them able to understand and generate language and other types of content, performing a wide variety of tasks. The data is fed into these models from humans, and this plays a role in the quality of data.   Business Applications of Artificial Intelligence   Because it is trained on vast amounts of data, AI has the power to automate repeated processes, freeing up time for humans and labor cost for your company. Employees can focus on other tasks while AI works in the background. It has potential to be embedded in customer relationship management software, and to find information about customers based on past interaction. That way, customer service representatives can have the information at their fingertips and serve customers even more quickly. Even outside business hours, your company can continue to serve customers with chatbots that mimic human-to-human interaction. Data analysis is more rapid, and this has implications for cybersecurity. Trained on data from network traffic, AI can quickly detect suspicious activity and...
Cloud Trends in 2024

Cloud Trends in 2024

Cloud Computing, long a fundamental part of digital transformation, is seeing even more changes in 2024 and beyond. From hybrid and multi-cloud to the intersection of artificial intelligence and cloud computing, and the security and compliance implications, digital transformation and innovation will continue. Read on to learn more about upcoming cloud trends.    Hybrid and Multi-Cloud Environments Rising in Popularity   Hybrid Cloud environments, wherein some of an organization’s computing resources are in a private cloud and others in a public cloud environment, seem to offer the best of both worlds. Hybrid clouds offer the cost-effectiveness of public cloud, while preserving data privacy by keeping some infrastructure on-premise. The latter can benefit businesses in industries that must comply with data protection regulations. It will be vital for businesses using hybrid cloud to know where business data resides–not to mention your cloud service provider’s regulatory compliance policies.    With multi-cloud architecture, numerous providers are used, and this provides flexible solutions and benefits to fit your business. What your company needs to consider, though, is that additional configuration may be required for the different services to communicate with each other, and how this can impact the experience for end users.    Artificial Intelligence in the Cloud   Another trend is the connection between cloud computing and artificial intelligence. What the two have in common is automation. Artificial Intelligence (AI) with its large reservoir of data can help automate and streamline mundane processes and free up time to work on the company’s strategic goals. Artificial intelligence, an enabling technology, can analyze data and provide insights that can lead to even more precise...
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