May 1, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Cybersecurity, ever a topic for businesses of all sizes, poses special challenges for small to medium-size businesses. Not only can they be special targets for bad actors, but they also deal with tight budgets and at times a lack of understanding of what cybersecurity means. Read on to learn how a small business can meet cybersecurity challenges and build strong defenses. A number of cybersecurity issues are challenging for smaller businesses, according to a CompTIA article. First, just getting started with a cybersecurity plan can seem like a huge task. And what does cybersecurity mean for your business? What mission-critical data and applications need protection? Once your company has decided on your goals, how will you reach them? Another issue is spending. Often, a small organization’s cybersecurity budget is tight, and the business cannot spend very much on an IT team, or the training to upskill current workers. How much will a third-party solution cost? These and other costs can seem daunting. Knowledge and understanding of the threat landscape is another challenge. Small or medium-size businesses might think that, being small, they are “under the radar” of cybercriminals. However, they are likely to be the victims of a cyberattack. According to the FBI, small businesses comprised the majority of victims in 2021. Even if the bad actors don’t specifically target a small company, they may use the small company to target larger businesses. Often, the criminals are looking to steal data – credit card and bank account information, customer data, even proprietary business information–from anyone they can. One of the challenges is complacency; small companies...
Apr 15, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
The explosion in popularity of artificial intelligence (AI) is hard to ignore, as one of the biggest – if not the biggest–technology trends in 2024 and beyond. How will your business use this technology? Read on to learn about developing a strategy to harness AI’s power. Growth in Popularity of AI The popularity in and market for artificial intelligence only continues to grow. According to a CompTIA article on AI statistics, the global market is expected to grow to $407 billion by 2027, with a compound annual growth rate of 36.2%. The U.S. market is expected to surpass that, increasing to $594 billion by 2032, growing 19% year over year from 2023 on. Businesses are at varying states of the adoption/implementation journey. According to the CompTIA report, 22% of firms are “aggressively” implementing artificial intelligence. Another third of firms are implementing AI in a more limited way, and the majority of firms (45%) are still exploring implementation. Even with its popularity, some hesitation exists because of challenges—including the cost of upgrading applications, building out infrastructure, along with the need to fully understand the data that goes into properly training artificial intelligence. Formulate a Strategy for AI Implementation As with other popular technology, your business needs to consider its goals and how artificial intelligence can help you reach them. Examples of such goals include automation and refinement of routine tasks; enhancement of the customer experience via personalization; analysis of data; and content creation. You’ll also need to consider how to mitigate risks associated with artificial intelligence. Start with security to ensure your staff is...
Apr 8, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
n the last several years, remote and hybrid work environments have become common. Many offices have at least a partially remote workforce, and this calls for communications applications that are always on and helping workers to collaborate effectively. To learn about leveraging software-defined wide area networks for seamless communication, read on. What SD-WAN and Why it Matters With remote and hybrid work more common, and teams using popular platforms, seamless Internet connectivity, stability and reliability are essential. Software-defined wide area networking, or SD-WAN, is a cloud-based approach to WAN management that brings together multiple providers to offer the connectivity needed. The infrastructure is in the cloud, eliminating the need for customers to manage and maintain their own. All they need is an internet connection and an appliance at each connection point (remote office). Additional appliances can be added as needed. SD-WAN uses multiple transports including business-class broadband and networking as well as MPLS already used in WANs, to route traffic effectively for a hybrid workforce. Software-Defined Wide Area Network offers numerous benefits. First, it reduces capital expense by eliminating the need for companies to maintain on-premise infrastructure. Operational expense is decreased by reducing the need for IT professionals to make trips out to fix problems. Instead, monitoring and troubleshooting is centralized. Like the cloud in general. SD-WAN is scalable, with devices easily added to the network. And by using multiple providers, data is moved reliably to where it’s needed as a result of increased bandwidth. Security Considerations in SD-WAN Readers might be wondering about security. How can so much data in transit be protected?...
Mar 15, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Cloud Computing is a commonly-used term, but the concept has been in the works for decades. In recent decades, cloud has come into its own as a powerful mode of computing used for businesses large, medium and small. Read on to learn about current and future trends in cloud computing. A Brief History of the Cloud CompTIA gives a brief history of the development of the cloud in an article about cloud trends. The first vision of the cloud, in the 1960s, was put forth by MIT Professor John McCarthy. Cloud computing would offer computing as a public utility, each subscriber paying only for what they use. In the next ten years, machines were linked to a host machine. Internet protocol had proved itself late in the 1970s, and by the 1980s, many more computers were connected to the Internet. By the 1990s, mobile devices became part of the landscape, and were able to access the Internet remotely. The code that helped Amazon to provide its online marketplace led to developing the model cloud. Cloud continued progressing to the point of “powering business operations in some form for nearly every organization.” The Present State of Cloud Computing Cloud computing is currently experiencing widespread demand, and focusing on efficiency. Edge computing, which may have a major role in the future, is currently decreasing latency (the time it takes for data to travel from its point of energy to its destination, and back again). Organizations can expand their capabilities and retain functionality across locations; this could be vital for Unified Communications. The “anything as a service” (XaaS)...
Mar 5, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Remote work has existed for decades, but got a big push just a few years ago, with so many away from the office. And some workers are staying remote, part of companies facilitating hybrid work environments. Business telecommunications needs to be up to the task, equipping workers to collaborate and communicate to get things done. Read on to learn more about the benefits of telecommunications technology for a connected workforce. The Growth of Business Communications Remote work has happened for years (the term “telecommuting” was coined more than 50 years ago), and tools for connection and collaboration have grown in sophistication. In the past, telephones have operated independently of the Internet, and other tools like email and conferencing have been separate. The market for Unified Communications has grown in the last few years, and is expected to grow to about $50 billion globally by 2025. Little wonder, considering the business benefits it brings. Benefits of Integrated Telecommunications Integration of modes of telecommunication like Voice Over IP (VoIP) telephony, customer relations management software, and web conferencing can improve communication and collaboration while saving your company money. With Unified Communications, a package of communication tools in the cloud is available with an internet connection. The cloud service provider handles the infrastructure, freeing businesses from the capital expense of purchase and maintenance of hardware. With more workers having the capacity to work remotely, businesses can cut spending on office space (though depending on its needs, a company may choose a hybrid workplace). Ability to connect with new clients virtually can even help you break into new markets near...
Feb 13, 2024 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
We hear so much about Artificial Intelligence (AI) and what it can do, as well as cautions about it. But how can it help your business run more efficiently as well as deliver amazing results in customer service? Read on to learn more about harnessing the power of AI for your small-to-medium-sized business. A Brief Summary of Artificial Intelligence Artificial intelligence, or AI, is an enabling technology made possible by machine learning. Machine learning is the process of teaching machines how to react to different data types, based on probabilities. Large language models (LLMs) are trained on huge amounts of data, which makes them able to understand and generate language and other types of content, performing a wide variety of tasks. The data is fed into these models from humans, and this plays a role in the quality of data. Business Applications of Artificial Intelligence Because it is trained on vast amounts of data, AI has the power to automate repeated processes, freeing up time for humans and labor cost for your company. Employees can focus on other tasks while AI works in the background. It has potential to be embedded in customer relationship management software, and to find information about customers based on past interaction. That way, customer service representatives can have the information at their fingertips and serve customers even more quickly. Even outside business hours, your company can continue to serve customers with chatbots that mimic human-to-human interaction. Data analysis is more rapid, and this has implications for cybersecurity. Trained on data from network traffic, AI can quickly detect suspicious activity and...
