Feb 13, 2018 | SMB Technology, SMB Technology, SMB Technology, SMB Technology, Technology News
Your network is under continuous pressure to keep up with the growth of your business. Broadband networks providing instant connectivity are a core requirement for most businesses. Your network needs to provide fast access to Cloud Services including Email, Online Backup, Unified Communications, Call Center and other applications. Business systems will be expected to be constantly accessible by customers and employees alike, and your network needs to be ready for this demand. Not only does your network need to be efficient and flexible, it needs to be secure. Consider SD-WAN for Efficiency and Flexibility Software-Defined Wide Area Network (SD-WAN) technology, which has been a recently emerging technology, is expected to become common in the next few years. Research firm IDC expects this technology to grow by 69% by 2021. Revenue from this technology is expected to reach $2.3 billion in 2018 alone. Companies pursuing SD-WAN can mix and match networking solutions to get the most efficient and effective wide area connectivity. Customers and employees have constant access to the Internet. With this access, however, monitoring and network security are vital. The Role of Network Monitoring and Security To have your network ready for business, it needs to be safe and secure. Not only does the network need constant monitoring, industry standards require rigorous compliance. For instance, online retailers need to keep their customers’ credit card information secure. Hospitals and doctors’ offices are required to comply with HIPAA. Even if your business is headquartered in the United States, you may need to comply with General Protection Data Regulation (GDPR). Endpoint security concerns include keeping anti-virus and anti-malware protections up-to-date. Employees...
Aug 4, 2016 | SMB Technology, Technology News
Digital Transformation of Business is a critical component of maintaining competitive advantage in many industries. Rapid response to customer inquires, automated responses to self-service inquires, and ability to communicate across digital channels accelerate the buyer journey, solidifies customer loyalty and can take cost out of operations. According to a recent report by Frost and Sullivan on Contact Center Modernization, the Cloud Contact Center market is expected to grow to over $3 billion by 2017. Given the rapid growth of the Cloud Contact Center Solutions, it is no surprise businesses of all sizes are adopting this technology to accelerate Digital Transformation. Your network and IT infrastructure is critical to the success of a Cloud Contact Center deployment. Here are three considerations to ensure you get the most from your Cloud Contact Center: Using Cloud Contact Center for Competitive Advantage By shifting the workloads of your Contact Center to the Cloud, you are leveraging the reliability and availability of the infrastructure to your Cloud Contact Center supplier. This supplier can take on the responsibility of repairing hardware failures, software glitches and other configuration errors. This allows your operations staff to focus on process improvement, call center efficiency, compliance and more. You should expect improved margins, while improving customer satisfaction and loyalty. Bullet-Proof Network Infrastructure and Your Cloud Contact Center It is critical to your success to have your network optimized to handle voice traffic. Using affordable technologies, including Software Defined Networks, you can prioritize Voice Traffic over other activities. Setting network policy for priority and usage of Voice over streaming video and other bandwidth-consuming activities will help ensure your calls are...
